Re-Imagining Emergency Services

at Providence Portland Medical Center

Help expand emergency services to bring faster and even better care to more people.

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Today: At a tipping point


Every day more people come on Providence Portland for emergency care. Seniors bring  needs that are complex and  time-consuming. Others come suffering mental health or  substance abuse crises. These trends were emerging before  COVID-19. But, the pandemic  made them much, much worse. 

Today our emergency caregivers serve 56,000 people each year, a quarter of them seniors.  Walk-in patients wait an  average of 100 minutes for care. But, during busy times, patients with  less critical needs may wait hours before receiving care.

Our region continues to grow and age. Unless we expand our emergency facilities today, it will take even longer to access emergency  care tomorrow.

A Look Inside the Providence Portland ED



"Timely access to emergency care is critical. Overcrowding contributes to adverse outcomes, especially for patients being treated for things like sepsis, stroke, and heart attack. This campaign will fix a facility that is outdated and undersized and allow us to meet our community’s need today and in the future.”

– Jeremy Lynn, M.D., Providence Portland emergency physician and Oregon regional medical director for emergency services


Tomorrow: Less waiting, more care


New emergency facilities at Providence Portland will cut wait times by more than 70% - even as we  create the capacity to serve more than 90,000 people each year.

These facilities will be larger, with 79 treatment  spaces compared to our current 52. 

  • 5 more rooms for the most critical patients
  • 20 new flexible rooms able to serve children, adults and behavioral health patients
  • 2 new rooms in a separate and safer area for people with substance use or mental health crises

They will also be smarter. A new and more private triage area will allow care to start  faster. A Results Pending area will  serve patients with less critical needs, freeing up  full treatment rooms for patients who need more care. Relocated imaging equipment will  speed diagnoses. A new patient monitoring system will ensure seamless care throughout  the facility. New translation technology will enhance communication, while improved access  control will enhance security.


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